Website Return Policy

It goes without saying (but we’ll say it anyway) — we want you to be 100% happy with your Public Domain Coffee experience and purchase. If you have received an order and you are dissatisfied for any reason, we will do our best to make things right. Simply send us an email within 30 days of receipt and our Customer Support team will be happy to help you.

Contact Customer Support: [email protected]

A couple things to note:

Because coffee is a food product, and we roasted it specifically for you, it’s not going to be necessary to return it. If you’re not happy with your coffee, our Customer Support team will issue a refund for the purchase price, less shipping charges, to your original form of payment. And, who knows? You may even walk away learning something new about your own coffee preference.

For equipment and other merchandise, refunds for unopened and undamaged products will be issued to your original form of payment at the purchase price, less shipping charges, upon receipt at our warehouse. If your product arrived damaged, we will happily replace your product at no additional charge to you. Simply contact our Customer Support team for helpful instructions.

Cancellation of Ambassador Status

If you do not wish to maintain your status as an Ambassador, please send an email to [email protected] expressing your desire to cancel. We will determine if any commissions are owed versus any returns or credits to your account. Your team will move up in the hierarchy and you will no longer be eligible for commissions or bonuses. You will lose your Lifetime sales volume standing.